Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel at any time from your account settings or by emailing hello@referralbooster.ca. When you cancel, your subscription stays active until the end of the current billing period and then does not renew. You keep access until that date.

2. How refunds are processed

Payments are handled by our Merchant of Record, Paddle.com Market Limited (“Paddle”). Approved refunds are issued through Paddle to your original payment method. To request a refund, contact us at hello@referralbooster.ca; you may also receive a Paddle receipt with billing-support options.

3. Standard refunds

Except where the pays-for-itself guarantee or applicable law provides otherwise, subscription fees are generally non-refundable for the portion of a term already served, and cancelling stops future renewals rather than refunding the current period. We review refund requests in good faith and will always honour the rights described below and any non-waivable rights you have under applicable U.S. state law.

4. The pays-for-itself guarantee

We stand behind the Service with a simple promise: it should pay for itself. If, during your first 365 days of paid service, the tracked revenue from referral-attributed jobs is less than the subscription fees you have paid, tell us and your access to the Service becomes free until it has paid for itself, up to a maximum of 365 additional days. The guarantee applies to every plan.

If, at the end of that free-access period (measured from your original start date), the program still has not paid for itself, we will refund every subscription fee you paid us. The guarantee window is measured from your first day of paid service; your free trial does not count against it.

How to request it

Email refunds@referralbooster.ca any time within your guarantee window. Eligibility is simple: a connected, active CRM system and an active referral program for the period.

What it covers

The guarantee covers the subscription fees you paid us for the Service. It does not cover rewards or amounts you chose to pay your own customers, taxes, or third-party charges.

5. Your statutory rights

Nothing in this policy limits any rights you may have under applicable U.S. federal or state consumer-protection law. Where such law gives you a right to a refund or cancellation that is more favourable than this policy, that law applies.

6. Changes and contact

We may update this policy from time to time; the “Last updated” date above will change. Questions? Email hello@referralbooster.ca.